Contact ORAVINM

Welcome to ORAVINM.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your clock arrives, our customer care team is available to help.

For questions about our wall clocks, product installation and care, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.

1. Email Customer Care

• Email: service@oravinm.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

• Product name

• Order number, where applicable

• A short explanation of your question or issue

• Clear photographs, when relevant

• A brief video if the issue concerns the clock's condition, hands, silent movement, LED backlighting, power connection/battery, or decorative swinging pendulum

Providing complete information from the beginning can help us review your request more quickly.

2. Customer Service Hours

• Support Email: service@oravinm.com

• Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period.

Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

• Order status and tracking information

• Shipping and delivery questions

• Wall clock product information and styling guidance

• Clock installation, wall mounting, and care guidance

• Damaged, defective, incorrect, or incomplete orders

• Returns, exchanges, and warranty matters

• Product dimensions, material specifications, and clock movement details

• Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.

If a clock or decor item arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can review the situation.

4. Wall Clock & Product Support

ORAVINM curates creative wall clocks and artistic timepieces across three distinctive collections:

• Modern Art & Luminous Collection

  Contemporary and geometric wall clocks featuring sleek silhouettes, 3D multi-layered textures, soft ambient LED backlighting, and refined modern aesthetics.

• Whimsical Character Collection

  Playful, charming, and family-friendly clocks featuring sweet cartoon animals (cats, bears, spotted dogs), sweet popsicles, clouds, and interactive swinging pendulums.

• Nature & Botanical Collection

  Organic and relaxing wall art timepieces featuring leaf shapes, floral motifs, soft pastel colors, and delicate decorative swinging pendulums.

If you need assistance with an ORAVINM product, we can help with questions concerning:

• Clock dimensions, weight, and thickness

• Materials and finishes (thickened boards, ABS, resin, metal frames)

• Silent non-ticking movements, hands, and pendulum installation

• LED backlight power supply, cords, and battery requirements

• Decorative 3D layers and wall mounting hardware

• Product care and surface cleaning

• Recommended mounting spaces and wall types

Specifications and included components may differ from one design to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

ORAVINM welcomes enquiries from interior designers, home decor retailers, commercial purchasers, lifestyle boutiques, gift retailers, and other corporate partners.

For wholesale, distribution, bulk orders, or commercial opportunities, please contact:

• Email: service@oravinm.com

To help us identify your request, you may use:

• Subject: Business Inquiry

• Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.

6. Corporate Information

• Brand Name: ORAVINM

• Website: oravinm.com

• Legal Entity: Xinxiang Hongqi District Yuya E-Commerce Co., Ltd.

• Unified Social Credit Code: 91410702MAEDQWT08F

• Registered Address: Unit 2 (North Side), Building 4, Anju Residential Complex (Phase II, Xinwen), South Section of Wenhua Road, Hongqi District, Xinxiang City, Henan Province Ground Floor, North-facing Unit

• Foreign Trade Manager (Business Consultation): Wang Yuhan

• Phone: +8613725113149

• Customer Support Email: service@oravinm.com

oravinm.com is owned and operated by Xinxiang Hongqi District Yuya E-Commerce Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.

How We Can Help

From finding a clock that complements your interior space to receiving, installing, and enjoying your purchase, we want your experience with ORAVINM to remain clear and straightforward.

Whenever you need assistance, contact us at:

service@oravinm.com

Thank you for shopping with ORAVINM.

ORAVINM — Creative Wall Clocks & Artful Timepieces for Everyday Moments.