Return & Refund Policy

At ORAVINM, we want returns and refunds to be as clear and straightforward as possible.

This Return & Refund Policy applies to eligible purchases made through oravinm.com.

1. 30-Day Return Period

Eligible products may be requested for return within 30 days from the date confirmed delivery takes place.

Before sending an item back, please contact our customer care team:

• Email: service@oravinm.com

We will review your request, determine whether the product is eligible, and provide the appropriate return instructions and return address.

Please do not send a product back before contacting us. Returns sent without authorization or to an address that has not been provided by our support team may be delayed or may not be processed.

2. Conditions for an Eligible Return

Unless the product arrived damaged, defective, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, products returned for preference-based reasons should generally be:

• Unused or maintained in like-new condition

• Free from damage caused after delivery

• Unmodified

• Returned with all originally supplied components and mounting hardware

• Returned with any included accessories (such as clock hands, pendulum attachments, or power cords)

• Accompanied by product instructions or mounting inserts where provided

• Returned in the original protective packaging where reasonably possible

We may also request proof of purchase, such as your order number or confirmation email.

Because ORAVINM offers delicate wall art and clocks featuring LED wiring, 3D multi-layered panels, and swinging pendulums, returned products should be packaged carefully to minimize the risk of damage during transportation.

Returned items may be inspected before a refund is approved.

3. Opened or Tested Products

Simply opening a product or testing its features (such as checking the silent movement or LED backlighting) does not automatically prevent it from being returned.

However, where permitted by applicable law, preference-based returns involving opened or used products may be inspected to determine their condition.

Returned products should generally not show evidence of:

• Excessive use or incorrect installation

• Customer-caused scratches, cracks, broken frames, or structural damage

• Unauthorized repairs, wiring alterations, or modifications

• Missing components, mounting brackets, or accessories

• Damage caused by inappropriate handling, incorrect power voltage, or improper cleaning

Where customer handling beyond what is reasonably necessary to inspect or evaluate a product results in a material loss of value, an appropriate deduction may be made where permitted by applicable law.

4. Items That May Not Be Returnable

Where legally permitted, certain products may be excluded from preference-based returns, including:

• Personalized or customized wall art

• Gift cards

• Products clearly identified as final sale

• Products damaged through misuse, improper wall mounting, or incorrect installation

• Products modified or repaired without authorization

• Products missing significant components because of customer handling

• Other products clearly identified as non-returnable before purchase

Any product-specific exclusions will be stated on the relevant product page or communicated before a return is approved.

Nothing in this section is intended to restrict statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your ORAVINM order reasonably soon after delivery.

This is especially important for delicate wall art and clocks featuring:

• Soft LED backlighting modules and wiring

• 3D multi-layered structural panels

• Delicate clock hands and silent movements

• Interactive swinging pendulums

• Whimsical shapes (cartoon animals, popsicles, leaves, clouds, crescent geometry)

If your order arrives:

• Bent, cracked, or broken

• Scratched or damaged

• Defective or non-functional

• Incorrectly supplied

• Missing mounting accessories

• Missing components or incomplete

Please contact us as soon as reasonably possible.

To assist with our review, we may request:

• Your order number and product name

• Clear photographs of the product

• Photographs of the internal protective packaging

• Photographs of the external shipping package

• A photograph of the shipping label, where available

• A short video showing the problem where useful (especially helpful for testing clock movements or LED lighting issues)

After reviewing the information provided, we will explain the appropriate next steps based on the circumstances, applicable ORAVINM policies, and relevant consumer laws.

6. Basic Product Checks Before a Return

For certain product issues, our customer support team may suggest simple checks before arranging a return. Depending on the product, these may include:

• Confirming battery installation or power adapter connections

• Checking whether clock hands are properly aligned and free from binding

• Inspecting swinging pendulum hooks and clearance

• Reviewing product-specific mounting and setup instructions

You are not required to continue using any product that appears damaged, structurally unsafe, or otherwise unsuitable for use.

7. Return Shipping Costs

For preference-based returns, including situations such as:

• Changing your mind

• Selecting the wrong color, style, or design

• No longer wanting the item

• The product not matching your personal interior decor preferences

the customer is generally responsible for return shipping costs where permitted by applicable law.

If ORAVINM confirms that a product was:

• Damaged during delivery

• Defective or non-functional upon arrival

• Incorrectly supplied

• Incomplete

• Otherwise eligible for seller-paid return costs under applicable law

we will provide the appropriate prepaid return label or resolution instructions.

Please do not purchase expensive international return shipping independently before receiving instructions from our customer care team.

8. Original Shipping Fees

For preference-based returns, the original shipping cost is generally non-refundable unless:

• ORAVINM expressly states otherwise

• The return resulted from an error on our part

• The product was damaged, defective, or incorrectly supplied

• Applicable law requires reimbursement

9. Return Address

Our return location may vary depending on product type, fulfillment center, customer destination, warehouse location, and the reason for return.

For this reason, please do not send returns to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address will be provided after your request has been reviewed and approved.

10. Preparing Your Return

ORAVINM clocks may contain delicate components such as LED wiring, 3D multi-layered panels, clock hands, and swinging pendulums.

Returned items should therefore be packed carefully to reduce movement and impact during return transportation.

Where reasonably possible, please return:

• The main clock unit

• Clock hands, pendulum, and mounting accessories

• Original protective foam inserts

• Original product packaging and boxes

Fragile structural pieces should be securely protected against bending, scratching, cracking, or breakage while in transit. Customers are responsible for adequately packaging preference-based returns.

11. Missing Accessories or Components

Where permitted by law, a refund may be reduced if a returned product is missing items originally supplied with it, such as clock hands, pendulums, power adapters, mounting brackets, or protective packaging.

Any applicable deduction will depend on the circumstances and relevant legal requirements.

12. Inspection of Returned Products

After receiving a return, we may inspect the item to confirm product identity, return eligibility, product condition, and whether all original components and accessories are included.

Authorization to return a product does not automatically mean that a refund has been finally approved. Final refund eligibility is determined after the returned product has been received and inspected.

13. Refunds

Once an eligible return has been received, inspected, and approved, the refund will generally be sent to the original payment method.

After ORAVINM submits a refund, your bank, card issuer, or payment provider may need additional time to process the transaction and display the funds in your account. These processing times are determined by the relevant financial institution.

14. Possible Refund Deductions

Where applicable law allows, an appropriate deduction may be made when a product has experienced a material loss in value because of:

• Missing accessories or mounting hardware

• Excessive use or customer-caused damage (cracks, scratches, broken frames)

• Unauthorized alterations or repairs

• Improper cleaning or improper installation damage

• Damage occurring after delivery due to inadequate return packaging

Any deduction will be assessed according to the specific circumstances of the return.

15. Exchanges

Exchange availability depends on current inventory. Because our artisan wall clocks and design variations may fluctuate, your preferred replacement may not always be in stock.

If a direct exchange cannot be arranged, the simplest available process is to:

1. Request a return for the eligible original product.

2. Complete the approved return procedure.

3. Place a separate order for your preferred wall clock item.

Please contact customer support before returning an item for exchange.

16. Order Cancellations

If you would like to cancel an order, contact us as soon as possible after placing it:

• Email: service@oravinm.com

We will make reasonable efforts to process your request before fulfillment begins.

Cancellation cannot be guaranteed once an order has entered processing, packaging, fulfillment, or dispatch. If your package has already shipped, you may need to follow the applicable return process after receiving it.

17. Refunds for Successfully Canceled Orders

If an order is successfully canceled after payment has already been processed, an appropriate refund will be issued to the original payment method. Your financial institution may require additional processing time before the refunded amount appears.

18. Refused or Unclaimed Packages

Refusing a delivery does not automatically make an order eligible for a full refund.

If a package is refused, remains unclaimed, or is returned to the sender, contact us so we can review factors including shipment status, carrier charges, product condition, and return eligibility.

Where legally permitted, reasonable shipping or return costs resulting from refusal or failure to accept an otherwise valid delivery may be deducted from a preference-based refund.

19. International Returns

International returns may involve additional shipping expenses, customs procedures, carrier requirements, documentation, and transit time. Because wall art and clocks can be fragile, appropriate protective packaging is vital for international returns.

Please contact us before sending any international return. Except where responsibility cannot legally be excluded, ORAVINM is not responsible for unnecessary shipping expenses or customs charges resulting from a return being sent without following instructions provided by our support team.

20. Consumer Rights

This Return & Refund Policy is intended to supplement, rather than replace, rights provided by applicable consumer laws.

Depending on your country, state, province, or region, you may have additional statutory rights concerning defective products, product conformity, damaged goods, repairs, replacements, returns, refunds, or cancellation rights.

Nothing in this policy is intended to waive or restrict rights that cannot lawfully be excluded. If mandatory consumer protection legislation provides you with greater rights than this policy, those statutory rights will continue to apply.

21. Contact Us

For questions concerning returns, refunds, exchanges, damaged or defective products, or order cancellations, please contact:

• Brand Name: ORAVINM

• Website: oravinm.com

• Legal Entity: Xinxiang Hongqi District Yuya E-Commerce Co., Ltd.

• Unified Social Credit Code: 91410702MAEDQWT08F

• Registered Address: Unit 2 (North Side), Building 4, Anju Residential Complex (Phase II, Xinwen), South Section of Wenhua Road, Hongqi District, Xinxiang City, Henan Province Ground Floor, North-facing Unit

• Customer Support Email: service@oravinm.com

For questions relating to an existing order, please provide your order number and the email address used during checkout. For damaged items, please include clear photographs showing the product and its packaging so our team can review the issue efficiently.

For your security, please do not send full payment-card numbers, CVV/security codes, or account passwords by email.