Terms & Conditions

These Terms and Conditions (the “Terms”) govern purchases made through oravinm.com.

The ORAVINM online store is operated by Xinxiang Hongqi District Yuya E-Commerce Co., Ltd.

When you place an order through our website, you confirm that you have reviewed and understood these Terms and agree that your purchase will also be subject to any other applicable policies published on oravinm.com.

1. Scope of These Terms

These Terms apply to products purchased through oravinm.com.

Depending on your purchase, additional ORAVINM policies may also apply, including our:

• Shipping & Delivery Policy

• Return & Refund Policy

• Payment & Security Policy

• Privacy Policy

• Terms of Use

• Product Support & 90-Day Limited Warranty information

Where relevant, these policies should be reviewed together with these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, materials, dimensions, weights, colors, finishes, features, prices, and availability are presented accurately.

ORAVINM specializes in creative wall clocks and artistic timepieces organized across three principal collections:

• Modern Art & Luminous Collection

  Contemporary geometric wall clocks featuring sleek silhouettes, 3D multi-layered textures, soft ambient LED backlighting, and refined modern aesthetics.

• Whimsical Character Collection

  Playful, charming, and family-friendly clocks featuring sweet cartoon animals (cats, bears, spotted dogs), sweet popsicles, clouds, and interactive swinging pendulums.

• Nature & Botanical Collection

  Organic and relaxing wall art timepieces featuring leaf shapes, floral motifs, soft pastel colors, and delicate decorative swinging pendulums.

The actual appearance of an item may differ slightly from what appears on your screen because of factors such as:

• Screen and display settings

• Indoor lighting conditions

• Product photography angles

• Manufacturing tolerances

• Natural board grain, resin texture, or hand-finished color variations

• Decorative detail differences

• Production batch variations

• Packaging or design updates

Artistic wall decor and clocks may show small differences in color tones, finish texture, or hand-painted details. Such minor variations can occur as part of normal artisan manufacturing and do not automatically indicate that a product is defective.

We may correct errors, revise product descriptions, update availability, or modify website information when reasonably necessary. If a significant error affects an order that has already been submitted, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

3. Product Features & Requirements

Depending on the individual design, ORAVINM products may include:

• Silent non-ticking clock movements and clock hands

• Soft LED backlighting modules, power wiring, and adapters

• Interactive swinging pendulums and drive mechanisms

• 3D multi-layered structural panels (thickened boards, resin, metal frames)

• Wall mounting brackets, hooks, or hardware

• Other accessories identified on the relevant product page

Customers should review the product description, dimensions, weight, and power requirements before purchasing or installing an item.

Unless expressly stated otherwise, ORAVINM does not guarantee that third-party replacement parts, clock hands, pendulums, or power adapters will be compatible with every ORAVINM product.

4. Orders & Acceptance

After submitting an order, you may receive an automated confirmation acknowledging that your order has been received.

An order confirmation does not necessarily mean that your order has received final acceptance or has entered the shipping process.

Where reasonably necessary, we may verify, limit, decline, or cancel an order for reasons including:

• Failed payment authorization

• Suspected fraudulent activity

• Unauthorized payment activity

• Inventory limitations

• Incorrect pricing or product information

• Shipping restrictions

• Duplicate or unusual orders

• Suspected unauthorized resale

• Misuse of promotional offers

• Legal or regulatory restrictions

• Other circumstances that reasonably prevent fulfillment

If we cancel an order after payment has successfully been collected, an appropriate refund will be made to the original payment method.

5. Order Changes & Cancellations

If you would like to request an order modification or cancellation, contact us as soon as possible:

• Email: service@oravinm.com

We will make reasonable efforts to help before fulfillment begins. However, changes or cancellations cannot be guaranteed once an order has entered processing, packing, fulfillment, shipping preparation, or dispatch.

After an order has shipped, any available return options will generally be handled according to our Return & Refund Policy.

6. Prices

Prices displayed and processed through oravinm.com are in U.S. dollars (USD).

Pricing may differ according to factors including:

• Product or design selected

• Color or finish

• Quantity

• Delivery destination

• Promotional eligibility

• Applicable taxes

• Shipping costs

The final payable amount will be displayed during checkout before your purchase is completed. Prices may be changed for future purchases at any time.

If an obvious pricing or technical error occurs, we may correct it and, where appropriate, contact you before fulfillment or cancel the affected order.

7. Taxes, Duties & Additional Charges

Where required or supported, applicable taxes, shipping costs, and other order-related charges will be displayed during checkout.

International deliveries may additionally be subject to:

• Customs duties

• Import taxes

• Brokerage charges

• Customs clearance fees

• Other government or carrier charges

Unless expressly indicated otherwise during checkout, these additional charges are generally the responsibility of the recipient. Please refer to our Shipping & Delivery Policy for further information.

8. Payment

Available payment methods are displayed at checkout and may differ according to your location, device, order value, or available payment services.

By providing payment information, you confirm that:

• You are authorized to use your selected payment method

• The information submitted is accurate and complete

• You authorize processing of the applicable transaction amount

Transactions may be subject to authorization, verification, security screening, and fraud-prevention procedures. Please review our Payment & Security Policy for additional details.

9. Promotions & Special Offers

From time to time, ORAVINM may provide promotional benefits such as promotional prices, discount codes, product bundles, limited-time offers, or free shipping.

Individual promotions may have additional conditions relating to dates, minimum purchase values, excluded products, geographic availability, quantity limits, or customer eligibility.

Unless specifically stated otherwise, multiple promotional offers may not be combined. Discounts generally cannot be added retroactively to a completed purchase. Where permitted by law, we may modify, suspend, or discontinue promotional offers.

10. Shipping & Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping charges, and related delivery matters are explained in our Shipping & Delivery Policy.

Unless expressly guaranteed otherwise, delivery dates and timeframes are estimates. Delivery schedules may be affected by circumstances beyond our reasonable control, such as carrier operations, customs procedures, severe weather, or public holidays.

Customers are responsible for entering complete and accurate delivery information during checkout.

Because ORAVINM wall clocks and art pieces feature delicate components such as LED backlighting, clock hands, 3D multi-layered panels, and swinging pendulums, we take reasonable steps to package products securely for transit. Please inspect your order promptly after delivery.

11. Returns & Refunds

Returns, refunds, exchanges, incorrect orders, damaged products, and related procedures are handled according to our Return & Refund Policy.

Please contact customer support before returning an item so that we can review your request and provide authorized instructions. Nothing in our return procedures is intended to restrict consumer rights that cannot legally be excluded.

12. Damaged, Defective, Incorrect, or Incomplete Products

If your ORAVINM order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is particularly important for delicate wall art and clocks containing components such as clock hands, silent movements, LED wiring, or swinging pendulums.

To review your request, we may ask for:

• Your order number

• Clear photographs of the product

• Photographs of the inner and outer packaging

• A photograph of the shipping label

• A short video showing the issue where appropriate (especially useful for testing clock movements or LED lighting)

Please keep the affected product and its original packaging until our customer care team has completed its initial review. Depending on the circumstances, an appropriate resolution may include replacement parts, a replacement unit, refund, or other remedy.

13. Product Use & Care

ORAVINM products should only be used for their intended indoor decorative and timekeeping purpose and according to applicable product specifications, care instructions, and safety warnings.

Wall Clocks & Timepieces

• Proper Handling: Always hold the clock by its sturdy main structural frame or base—never lift or pull by the clock hands, delicate 3D layers, or pendulum hooks.

• Battery & Power Maintenance: Use standard high-quality batteries for clock movements and replace them periodically. For LED models, ensure proper power adapter connection and voltage.

• Secure Wall Mounting: Ensure wall anchors and mounting hooks are firmly secured and rated to support the clock's weight.

• Gentle Cleaning: Dust surfaces using a soft, dry microfiber cloth. Avoid abrasive cleaning solutions or liquid sprays.

• Indoor Placement: Hang clocks in dry indoor spaces away from direct high humidity, steam, or outdoor rain unless specifically rated otherwise.

14. Temperature, Environment & Electrical Use

Unless expressly stated otherwise, customers should not assume that every ORAVINM clock or component is suitable for outdoor exposure, extreme temperatures, high humidity, or direct water contact.

For LED models, ensure power adapters match recommended electrical ratings. Always review product descriptions and setup instructions before operation.

15. Product Measurements & Natural Variations

Measurements and weights displayed on oravinm.com are provided as useful product references. Small variations may occur because of artisan manufacturing methods, measurement techniques, or material characteristics.

Clocks featuring 3D multi-layered boards, hand-finished resin details, or natural textures may show minor variations between individual pieces. These reasonable variations are normal and do not indicate a defect.

16. Product Warranty

Eligible ORAVINM products are covered by our 90-day limited warranty where applicable. Coverage details, exclusions, and claim procedures are described in our Product Support & 90-Day Limited Warranty information.

Any voluntary warranty is separate from statutory consumer rights. Nothing in our warranty provisions is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection laws.

17. Personal Use

Products sold through oravinm.com are primarily intended for lawful personal, household, interior decorating, or gifting purposes unless we agree otherwise in writing. Unauthorized commercial resale may be restricted where reasonably necessary.

18. Prohibited Activities

You may not use oravinm.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts, manipulation of checkout systems, misuse of return processes, interference with website security, or other unlawful conduct.

19. Intellectual Property

Unless otherwise indicated, content available through oravinm.com—including ORAVINM branding, logos, product descriptions, photographs, graphics, layouts, and design elements—is owned by, licensed to, or otherwise lawfully used by ORAVINM or Xinxiang Hongqi District Yuya E-Commerce Co., Ltd.

Such content may not be copied, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where applicable law permits.

20. Third-Party Services

ORAVINM may use independent third-party providers for services including e-commerce infrastructure, payment processing, fulfillment, shipping, customer support, analytics, advertising, fraud prevention, and security.

Third-party services operate under their own terms and privacy practices. ORAVINM is not responsible for independent third-party services that we neither operate nor control.

21. Electronic Communications

When you place an order or contact ORAVINM electronically, you agree that we may communicate with you electronically regarding order confirmations, payment notifications, shipping updates, tracking information, customer-support responses, and security notifications.

Marketing communications are handled separately and remain subject to applicable consent and unsubscribe requirements.

22. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected. Additional controls concerning cookies and personal data can be accessed through our privacy tools.

23. Disclaimer

To the fullest extent permitted by applicable law, oravinm.com and its related website services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted website access.

We make reasonable efforts to represent our wall clocks and timepieces accurately, but minor differences may occur for the reasons described in these Terms. Nothing in these Terms excludes any warranty, consumer right, or remedy that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, ORAVINM and Xinxiang Hongqi District Yuya E-Commerce Co., Ltd. will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of our online store where such liability can lawfully be limited.

Nothing in these Terms is intended to exclude or restrict mandatory consumer protections available under applicable legislation.

25. Consumer Rights

Depending on your country, state, province, or other jurisdiction, applicable law may provide statutory rights relating to product conformity, defective goods, repairs, replacements, returns, refunds, or cancellations.

Nothing in these Terms is intended to waive or reduce legal rights that cannot lawfully be waived. If mandatory consumer legislation provides greater protection, those statutory protections will continue to apply.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

27. Updates to These Terms

We may revise these Terms periodically to reflect changes in our business operations, products, website functionality, store policies, or legal requirements. Any revised version will be published on this page. The version in effect when your order was submitted will govern that transaction unless applicable law requires otherwise.

28. Contact Information

If you have questions about these Terms, your order, an ORAVINM wall clock, or another store policy, please contact:

• Brand Name: ORAVINM

• Website: oravinm.com

• Legal Entity: Xinxiang Hongqi District Yuya E-Commerce Co., Ltd.

• Unified Social Credit Code: 91410702MAEDQWT08F

• Registered Address: Unit 2 (North Side), Building 4, Anju Residential Complex (Phase II, Xinwen), South Section of Wenhua Road, Hongqi District, Xinxiang City, Henan Province Ground Floor, North-facing Unit

• Foreign Trade Manager (Business Consultation): Wang Yuhan

• Phone: +8613725113149

• Customer Support Email: service@oravinm.com

oravinm.com is operated by Xinxiang Hongqi District Yuya E-Commerce Co., Ltd.