Shipping & Delivery Policy

At ORAVINM, we want the journey from checkout to delivery to be straightforward and easy to understand.

Our store offers creative wall clocks and distinctive artistic timepieces across the Modern Art & Luminous Collection, Whimsical Character Collection, and Nature & Botanical Collection. Because many designs include delicate components such as LED backlighting, 3D multi-layered panels, clock hands, and decorative swinging pendulums, specialized protective packaging is used to safeguard every product during transportation.

Order Processing

• Processing Time: Most orders are prepared for shipment within 1–3 business days after payment confirmation.

• Business Days: Operations run Monday through Friday, excluding public holidays.

Please note that processing time is separate from shipping transit time. Preparation may occasionally take longer during public holidays, major promotional events, periods of high order volume, inventory checks, or other exceptional circumstances.

Certain wall clocks featuring delicate 3D layered artwork, LED wiring, or swinging pendulum mechanisms may require extra packaging preparation before leaving our fulfillment facility.

Once your order has been dispatched, we will send a shipping confirmation email containing tracking details as soon as tracking becomes available.

Estimated Delivery Time

Our general estimated transit period is:

• 7–20 business days after shipment.

(The 1–3 business day processing period is not included in this estimate.)

Actual delivery times can vary depending on factors such as:

• Destination country or region

• Carrier operations and route availability

• Customs clearance and inspections

• Local public holidays

• Weather conditions

• Peak shipping seasons

• Remote or rural delivery zones

• Local delivery restrictions

• Other circumstances outside our reasonable control

All delivery periods provided by ORAVINM are estimates and should not be interpreted as guaranteed delivery dates.

Shipping Options & Charges

Available delivery methods and applicable shipping costs will be calculated and displayed during checkout before payment is completed. These charges may vary according to your shipping destination, package dimensions, weight, and the specific items included in your order.

If an order qualifies for a free shipping threshold or promotional offer, the applicable discount will automatically appear at checkout.

Larger wall art timepieces, oversized 3D clocks, or multiple-item orders requiring reinforced protective boxing may have specific shipping requirements depending on the destination.

Protective Packaging for Clocks & Art Pieces

Many ORAVINM wall clocks incorporate precision components and decorative details, including:

• Soft LED backlight modules and power wiring

• 3D multi-layered structural panels (thickened board, resin, metal frames)

• Delicate clock hands and silent movements

• Interactive swinging pendulums

• Whimsical shapes (cartoon animals, popsicles, leaves, clouds, crescent geometry)

Where appropriate, specialized cushioning materials (such as foam inserts and corner protectors) are utilized to prevent internal movement and buffer impact during transit.

When your package arrives, please open it carefully and inspect the contents within a reasonable period. We strongly recommend keeping the original shipping carton and protective packaging until you have confirmed that your clock is intact and operating smoothly.

Tracking Your Shipment

When tracking is available, we will send a shipping confirmation email with a tracking number or tracking link.

Tracking information may not become active immediately after the label is generated. Please allow some time for the logistics provider to scan and register the shipment in their portal.

Depending on the carrier and destination, tracking updates may occur primarily at key checkpoints, such as departure facilities, customs clearance, transit hubs, or out-for-delivery status.

Possible Delivery Delays

We partner with reliable logistics providers to ensure timely deliveries. However, unexpected disruptions outside our direct control can occasionally cause delays.

Examples include:

• Carrier service interruptions or capacity shortages

• Customs clearance holds or inspection delays

• Severe weather conditions affecting transport routes

• Regional public holidays and peak holiday shopping surges

• Incomplete address details or local delivery restrictions

If your package has not arrived within the estimated 7–20 business day transit period, please reach out to our support team at service@oravinm.com. We will gladly check the status with the logistics provider.

Providing the Correct Shipping Address

Customers are responsible for entering complete and accurate delivery details at checkout.

Before completing your purchase, please carefully verify:

• Recipient name

• Street name and house/building number

• Apartment, suite, or unit number

• City, State/Province, and Postal/ZIP code

• Country and telephone contact details

If you notice an error in your shipping information after submitting an order, contact us immediately. We will make reasonable efforts to update the information before dispatch, but address modifications cannot be guaranteed once an order has entered processing or shipment.

Where permitted by applicable law, additional reshipping fees may apply if a package is returned, delayed, or requires re-delivery due to incorrect address information provided at checkout.

International Shipping & Duties

ORAVINM delivers to selected international destinations where global logistics services are supported.

Depending on your destination country, international packages may be subject to:

• Customs inspection fees

• Import duties

• Value-Added Tax (VAT) or local sales taxes

• Customs brokerage charges

Unless explicitly stated otherwise during checkout, these duties and taxes are the recipient's responsibility. ORAVINM does not govern or predict local customs fees or international clearance delays.

Products Damaged During Transit

Delicate wall art and clocks can occasionally suffer impact during long-distance transit. If your ORAVINM wall clock arrives with damaged frames, bent hands, broken pendulums, cracked panels, or non-functioning backlighting, please contact us promptly.

To assist us in resolving the issue quickly, please provide:

1. Your Order Number

2. Clear photos of the damaged product or component

3. Photos showing internal protective foam/packaging

4. Photos of the outer shipping box and shipping label

5. A short video demonstration (if the issue involves the clock movement or LED backlighting)

Please retain the original box and packaging materials while our support team reviews your request. Depending on the case, available solutions include providing replacement parts, shipping a replacement unit, or issuing a refund in accordance with store policy.

Lost or Unusually Delayed Shipments

If tracking indicates an extended period of inactivity or the package appears lost in transit, contact our customer support team. We will initiate an inquiry with the carrier to track down the shipment and determine the appropriate resolution.

Packages Showing as "Delivered"

If tracking shows your package has been delivered, but you cannot locate it:

• Inspect around your delivery location (porch, back door, garage, or mailroom).

• Check with household members, building reception, or immediate neighbors.

• Contact your local postal carrier or courier with the tracking number.

If the package remains missing after these checks, reach out to service@oravinm.com so we can review the carrier delivery records with you.

Split Shipments

Items ordered together may occasionally arrive in separate packages due to:

• Warehousing across different fulfillment centers

• Package weight and dimension limits

• Specialized protective packaging requirements for fragile items

For instance, a Modern Art LED Clock and a Whimsical Character Pendulum Clock may be packed and shipped separately to ensure optimal protection. If your order is split, you will receive individual tracking numbers for each parcel at no extra shipping cost.

Unpacking & Wall Mounting Guidance

When receiving your ORAVINM clock, please handle it with care:

• Open the box carefully on a clean, stable surface, keeping sharp blades away from internal contents.

• Gently remove protective foam pieces to avoid straining clock hands or decorative pendulums.

• Handle the clock by its main structural frame or base rather than by the delicate clock hands or pendulum hooks.

• Insert required batteries or connect power cords according to the product guidelines before wall mounting.

• Retain packaging materials until you confirm the clock is mounted and operating correctly.

Contact Us

For any questions regarding shipping, order tracking, delivery, or transit issues, please contact:

• Brand Name: ORAVINM

• Official Website: oravinm.com

• Legal Entity: Xinxiang Hongqi District Yuya E-Commerce Co., Ltd.

• Unified Social Credit Code: 91410702MAEDQWT08F

• Registered Address: Unit 2 (North Side), Building 4, Anju Residential Complex (Phase II, Xinwen), South Section of Wenhua Road, Hongqi District, Xinxiang City, Henan Province Ground Floor, North-facing Unit

• Customer Support Email: service@oravinm.com

oravinm.com is owned and operated by Xinxiang Hongqi District Yuya E-Commerce Co., Ltd. The company manages online store operations, order coordination, customer service, and associated e-commerce activities.

ORAVINM — Creative Wall Clocks & Artful Timepieces, Thoughtfully Delivered.